Microsoft Teams Direct Routing is a powerful solution that allows organizations to connect their existing telephony infrastructure to Microsoft Teams. Instead of relying solely on Microsoft’s calling plans, businesses can use Direct Routing to integrate Teams with their own SIP trunks or third-party telephony providers. This enables Teams users to make and receive external phone calls directly within the Teams platform, offering a unified communications experience.

Benefits of Direct Routing with Microsoft Teams

1. Cost-Effective Calling:
   Direct Routing provides significant cost savings, especially for enterprises with high call volumes or global locations. By leveraging existing carrier agreements or SIP trunk providers, companies avoid the higher costs associated with Microsoft Calling Plans.

2. Flexibility and Control:
   Unlike the limited options with Microsoft’s native calling plans, Direct Routing gives organizations complete control over call routing, session border controllers (SBCs), and phone numbers. This flexibility allows for customized call flows and integration with legacy PBX systems or contact center platforms.

3. Global Coverage and Provider Choice:
   With Direct Routing, businesses can select telephony providers based on regional needs, pricing, and service quality. This global reach is ideal for multinational companies looking to maintain consistent communication standards while adapting to local telephony regulations.

Why Choose Microsoft Teams Direct Routing?

• Seamless Integration: Connects your existing telephony system with Microsoft Teams without the need for a complete infrastructure overhaul.

• Enhanced User Experience: Users continue to enjoy the familiar Teams interface while gaining full voice calling capabilities.

• Scalable Solution: Easily scale your voice communication as your business grows or changes.

• Reliable Security: Ensures secure communication through certified SBCs and compliance with enterprise-grade standards.

Conclusion: Streamline Your Communications with Microsoft Teams Direct Routing

Microsoft Teams Direct Routing is an ideal solution for businesses seeking a more flexible, scalable, and cost-efficient approach to voice communication. It unlocks the full potential of Microsoft Teams by integrating external calling features, ensuring your organization remains connected and productive. Whether you’re transitioning from a traditional PBX or optimizing your global voice strategy, Direct Routing offers a robust, future-proof solution.