The Business Process Outsourcing (BPO) Market is growing with a CAGR of 8.1%% in the forecast period of 2023 to 2030 and is expected to reach USD 422,605.53 million by 2029.


Business Processing Outsourcing Market Analysis

  • Business process outsourcing has become incredibly popular with companies ranging from 500s to start-ups over the last two decades.
  • Businesses in every industry can now outsource non-core processes while applying more resources to core business functions.
  • Business process outsourcing is a subset of outsourcing that involves contracting third-party service providers for various business-related operations and responsibilities.
  • While manufacturers initially used BPO, pretty much every industry you can think of around the world now uses it as part of their business models.
  • Businesses across all industries have adopted BPO because business process outsourcing solutions provide an array of opportunities for cost reduction and business growth.
  • Business process outsourcing services (including payroll, accounting, and data analytics outsourcing) make it easier for businesses to dedicate their time and resources to core business and office operations. BPO also enables businesses to react faster to changing market dynamics by adapting their processes as the market changes.
  • Global BPO firms are increasingly benefiting from growing complexities in the supply chains, which creates a trend wherein companies are looking toward third-party firms for outsourcing their operations. Automation will continue to significantly threaten low-skilled jobs in the BPO sector. Many of the major outsourcing companies intend to make major investments in robotic automation in the coming years
  • By keeping an eye on the market conditions and market trends, a market research study is initiated depending on the client’s requirements to form an international Business Process Outsourcing (BPO) Market business document.
  • This market report gives details about market definition, market drivers, market restraints, market segmentation with respect to product usage and geographical conditions, key developments taking place in the market, competitor analysis, and the research methodology.
  • One of the most noteworthy parts of the Business Process Outsourcing (BPO) Market report is competitor analysis with which businesses can estimate or analyze the strengths and weaknesses of the competitors to gain benefits.
  • A wide-ranging competitor analysis involved in this report supports to build superior strategies of production, improvement in certain product, its advertising or marketing and promotion for the business.
  • A market study in this report also tells about the market status in the forecast period of 2022-2029.
  • Newest and established tools and techniques are used excellently to make the report outstanding. The advanced methods of SWOT analysis and Porter’s Five Forces analysis which are highly preferred by the businesses are utilized thoroughly in Business Process Outsourcing (BPO) Market survey report
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Some of the key questions answered in this report:

  • What has been the impact of COVID-19 on the Business Process Outsourcing (BPO) Market?
  • What are the key regional markets?
  • What is the structure of the Business Process Outsourcing (BPO) Market and who are the key players?
  • What is the degree of competition in the industry?
  • What are the key opportunities of the market?
  • Who are the major players operating in the market?
  • Which region of the market is expected to witness the highest growth during the forecast period?
  • Which country’s data are covered in the report?
  • What is the future market value?
  • What is the growth rate of the market?
  • What is the application segment?
  • What are the major countries covered in the Market?


Market Analysis and Insights: Global Business Process Outsourcing (BPO) Market

  • BPO can be done for non-core business activities such as recruiting, managing finance and payroll, supervising procurement, and providing training among others. Business process outsourcing can be provided in various domains including human resources, sales & marketing, supply chain, finance & accounting, education & training, payment among others.
  • Outsourcing necessary processes such as recruiting, accounts payable, managing procurement, or various utility bill processing help take care of important yet repetitive tasks that need to perform very frequently or on daily basis and need freeing your internal resources to focus on your core competency.
  • As organizations streamline and improve their services or products, they can gain business and scale up their operations, which then help them to increase their revenue.

Global Business Process Outsourcing (BPO) Market Scope and Market Size

  • On the basis of outsourcing type, global business process outsourcing (BPO) market is segmented into offshore, nearshore and onshore. In 2022, offshore segment dominates the overall market with largest market share owing to the factor such as proper communication skills requirement, quality service and others.
  • On the basis of service, global business process outsourcing (BPO) market is segmented into voice processing, telemarketing services, 3D visualization services, image edition services, virtual staffing services and others. In 2022, voice processing segment augments the market with largest market share due to the due to rapidly growing customer support based industries among others
  • On the basis of application, global business process outsourcing (BPO) market is segmented into human resource, sales & marketing, finance & accounting, procurement & supply chain, facilities & administrations, customer care, training, product engineering and others. In 2022, customer care segment held the largest share due to rising need of technical assistance amongst varied industries.
  • On the basis of deployment mode, global business process outsourcing (BPO) market is segmented into on premise and cloud. In 2022, cloud segment will dominate the market as due to cost reduction feature and efficient scalability.

Business Process Outsourcing (BPO) Market Country Level Analysis

  • Business process outsourcing (BPO) market is segmented on the basis of outsourcing type, service, application, deployment mode, organisation size, ownership, outsourcing approach and end-user.
  • The countries covered in business process outsourcing (BPO) market report are U.S., Canada, Mexico, Germany, France, U.K., Italy, Spain, Russia, Turkey, Belgium, Netherlands, Switzerland, Rest of Europe, China, India, Japan, South Korea, Australia, Singapore, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Rest of Asia-Pacific, South Africa, Egypt, Saudi Arabia, U.A.E, Israel, Rest of Middle East & Africa.

Competitive Landscape and Business Process Outsourcing (BPO) Market Share Analysis

The business process outsourcing (BPO) market competitive landscape provides details by a competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, company strengths and weaknesses, product launch, product trials pipelines, product approvals, patents, product width and breadth, application dominance, technology lifeline curve. The above data points provided are only related to the companies’ focus related to the business process outsourcing (BPO) market.

Key Pointers Covered in Business Process Outsourcing (BPO) MarketIndustry Trends and Forecast to 2029

  • Market Size
  • Market New Sales Volumes
  • Market Replacement Sales Volumes
  • Market Installed Base
  • Market by Brands
  • Market Procedure Volumes
  • Market Product Price Analysis
  • Market Healthcare Outcomes
  • Market Cost of Care Analysis
  • Market Regulatory Framework and Changes
  • Market Prices and Reimbursement Analysis
  • Market Shares in Different Regions
  • Recent Developments for Market Competitors
  • Market Upcoming Applications
  • Market Innovators Study


Key players

The major players covered in the report are IBM Corporation, Cognizant, Capgemini, Genpact, ADP, Inc., Wipro Limited, Accenture, Tata Consultancy Services Limited, HCL Technologies Limited, NTT DATA, Inc., WNS (Holdings) Ltd., NCR Corporation, Tech Mahindra Limited., Infosys Limited, Triniter, Concentrix Corporation, TTEC, SunTec Web Services Pvt. Ltd., Invensis Technologies Pvt. Ltd., Plaxonic Technologies, Sodexo, ExlService Holdings, Inc. and Affiliates, AMDOCS, CBRE, Unity Communications, eNoah, Helpware and Octopus Tech, and Conduent Inc. among others . Many product developments are also initiated by the companies worldwide which are also accelerating the growth of business process outsourcing (BPO) market.

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  • Chapter One: Introduction
  • Chapter Two: Market Segmentation
  • Chapter Three: Market Overview
  • Chapter Four: Executive Summary
  • Chapter Five: Premium Insights
  • Chapter Six: Business Process Outsourcing (BPO) Market
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  • In 2022, the captive segment of ownership segment is anticipated to dominate the business process outsourcing (BPO) market
  • On the basis of the outsourcing approach, global business process outsourcing (BPO) market is segmented into best-shore, bundled services, contract-based and fee-for services. In 2022, the contract-based segment is dominating the business process outsourcing (BPO) market with a market share of 46.1% because of the surging demand for higher work flexibility.
  • On the basis of end-user, the global business process outsourcing (BPO) market is segmented into BFSI, IT and telecom, healthcare, manufacturing, retail and ecommerce, government and defense, transportation and logistics, travel and hospitality, education, energy, and utilities and others.
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