Helpdesk support can be useful for organizations with high call volumes. This can include outbound call centers, retail stores that receive inbound calls from customers requesting assistance, and service providers that receive inbound calls from customers with technology-related issues. For many organizations, the ticket-handling process is a tedious part of their daily operations. Helpdesk support can make working with inbound tickets less stressful for your organization’s staff members. This includes members of your IT team as well as other employees who may receive tickets. It also can help you ensure that all tickets are handled promptly.

Network support involves performing regular network scans and testing to identify potential issues before they become major ones. It can help your organization avoid issues related to bandwidth, wireless connectivity, and more. Although routers and modems are an essential part of any organization’s network, they can also be difficult to manage. This can handle this part of your daily operations so you can spend more time on project work. Network support can also help you find and fix issues before they end up affecting your organization’s productivity or operations.

Computer support can include regular data backups, patches and software updates, and disaster recovery services. It can also include remote management, which is a service that lets your team remotely manage computers in your organization’s network. These services may be useful if your organization has employees who work from home or teleworkers who need regular access to computers. They also can come in handy if you have employees who travel frequently.

More info: The Importance of Ongoing Training for IT Support Professionals